Browsing Tag: Mobile Smart Phones

Instagram dodges child safety laws. By not asking users their age upon signup, it can feign ignorance about how old they are. That way, it can’t be held liable for $40,000 per violation of the Child Online Privacy Protection Act. The law bans online services from collecting personally identifiable information about kids under 13 without parental consent. Yet Instagram is surely stockpiling that sensitive info about underage users, shrouded by the excuse that it doesn’t know who’s who.

But here, ignorance isn’t bliss. It’s dangerous. User growth at all costs is no longer acceptable.

It’s time for Instagram to step up and assume responsibility for protecting children, even if that means excluding them. Instagram needs to ask users’ age at sign up, work to verify they volunteer their accurate birthdate by all practical means, and enforce COPPA by removing users it knows are under 13. If it wants to allow tweens on its app, it needs to build a safe, dedicated experience where the app doesn’t suck in COPPA-restricted personal info.

Minimum Viable Responsibility

Instagram is woefully behind its peers. Both Snapchat and TikTok require you to enter your age as soon as you start the sign up process. This should really be the minimum regulatory standard, and lawmakers should close the loophole allowing services to skirt compliance by not asking. If users register for an account, they should be required to enter an age of 13 or older.

Instagram’s parent company Facebook has been asking for birthdate during account registration since its earliest days. Sure, it adds one extra step to sign up, and impedes its growth numbers by discouraging kids to get hooked early on the social network. But it also benefits Facebook’s business by letting it accurately age-target ads.

Most importantly, at least Facebook is making a baseline effort to keep out underage users. Of course, as kids do when they want something, some are going to lie about their age and say they’re old enough. Ideally, Facebook would go further and try to verify the accuracy of a user’s age using other available data, and Instagram should too.

Both Facebook and Instagram currently have moderators lock the accounts of any users they stumble across that they suspect are under 13. Users must upload government-issued proof of age to regain control. That policy only went into effect last year after UK’s Channel 4 reported a Facebook moderator was told to ignore seemingly underage users unless they explicitly declared they were too young or were reported for being under 13. An extreme approach would be to require this for all signups, though that might be expensive, slow, significantly hurt signup rates, and annoy of-age users.

Instagram is currently on the other end of the spectrum. Doing nothing around age-gating seems recklessly negligent. When asked for comment about how why it doesn’t ask users’ ages, how it stops underage users from joining, and if it’s in violation of COPPA, Instagram declined to comment. The fact that Instagram claims to not know users’ ages seems to be in direct contradiction to it offering marketers custom ad targeting by age such as reaching just those that are 13.

Instagram Prototypes Age Checks

Luckily, this could all change soon.

Mobile researcher and frequent TechCrunch tipster Jane Manchun Wong has spotted Instagram code inside its Android app that shows it’s prototyping an age-gating feature that rejects users under 13. It’s also tinkering with requiring your Instagram and Facebook birthdates to match. Instagram gave me a “no comment” when I asked about if these features would officially roll out to everyone.

Code in the app explains that “Providing your birthday helps us make sure you get the right Instagram experience. Only you will be able to see your birthday.” Beyond just deciding who to let in, Instagram could use this info to make sure users under 18 aren’t messaging with adult strangers, that users under 21 aren’t seeing ads for alcohol brands, and that potentially explicit content isn’t shown to minors.

Instagram’s inability to do any of this clashes with it and Facebook’s big talk this year about its commitment to safety. Instagram has worked to improve its approach to bullying, drug sales, self-harm, and election interference, yet there’s been not a word about age gating.

Meanwhile, underage users promote themselves on pages for hashtags like #12YearOld where it’s easy to find users who declare they’re that age right in their profile bio. It took me about 5 minutes to find creepy “You’re cute” comments from older men on seemingly underage girls’ photos. Clearly Instagram hasn’t been trying very hard to stop them from playing with the app.

Illegal Growth

I brought up the same unsettling situations on Musically, now known as TikTok, to its CEO Alex Zhu on stage at TechCrunch Disrupt in 2016. I grilled Zhu about letting 10-year-olds flaunt their bodies on his app. He tried to claim parents run all of these kids’ accounts, and got frustrated as we dug deeper into Musically’s failures here.

Thankfully, TikTok was eventually fined $5.7 million this year for violating COPPA and forced to change its ways. As part of its response, TikTok started showing an age gate to both new and existing users, removed all videos of users under 13, and restricted those users to a special TikTok Kids experience where they can’t post videos, comment, or provide any COPPA-restricted personal info.

If even a Chinese app social media app that Facebook CEO has warned threatens free speech with censorship is doing a better job protecting kids than Instagram, something’s gotta give. Instagram could follow suit, building a special section of its apps just for kids where they’re quarantined from conversing with older users that might prey on them.

Perhaps Facebook and Instagram’s hands-off approach stems from the fact that CEO Mark Zuckerberg doesn’t think the ban on under-13-year-olds should exist. Back in 2011, he said “That will be a fight we take on at some point . . . My philosophy is that for education you need to start at a really, really young age.” He’s put that into practice with Messenger Kids which lets 6 to 12-year-olds chat with their friends if parents approve.

The Facebook family of apps’ ad-driven business model and earnings depend on constant user growth that could be inhibited by stringent age gating. It surely doesn’t want to admit to parents it’s let kids slide into Instagram, that advertisers were paying to reach children too young to buy anything, and to Wall Street that it might not have 2.8 billion legal users across its apps as it claims.

But given Facebook and Instagram’s privacy scandals, addictive qualities, and impact on democracy, it seems like proper age-gating should be a priority as well as the subject of more regulatory scrutiny and public concern. Society has woken up to the harms of social media, yet Instagram erects no guards to keep kids from experiencing those ills for themselves. Until it makes an honest effort to stop kids from joining, the rest of Instagram’s safety initiatives ring hollow.

Source: Tech Crunch Mobiles | Instagram still doesn’t age-check kids. That must change.

Just as Qualcomm was starting to highlight its 5G plans for the coming years, Verizon CEO Hans Vestberg hit the stage at AWS re:Invent to discuss the carrier’s team up with the cloud computing giant.

As part of Verizon’s (TechCrunch’s parent company, disclosure, disclosure, disclosure) upcoming focus on 5G edge computing, the carrier will be the first to use the newly announced AWS Wavelength. The platform is designed to let developers build super-low-latency apps for 5G devices.

Currently, it’s being piloted in Chicago with a handful of high-profile partners, including the NFL and Bethesda, the game developer behind Fallout and Elder Scrolls. No details yet on those specific applications (though remote gaming and live streaming seem like the obvious ones), but potential future uses include things like smart cars, IoT devices, AR/VR — you know, the sorts of things people cite when discussing 5G’s life beyond the smartphone.

“AWS Wavelength provides the same AWS environment — APIs, management console and tools — that they’re using today at the edge of the 5G network,” AWS CEO Andy Jassy said onstage. Starting with Verizon’s 5G network locations in the U.S., customers will be able to deploy the latency-sensitive portions of an application at the edge to provide single-digit millisecond latency to mobile and connected devices.”

As Verizon’s CEO joined Vestberg onstage, CNO Nicki Palmer joined Qualcomm in Hawaii to discuss the carrier’s mmwave approach to the next-gen wireless. The technology has raised some questions around its coverage area. Verizon has addressed this to some degree with partnerships with third-parties like Boingo.

The company plans to have coverage in 30 U.S. cities by end of year. That number is currently at 18.

Source: Tech Crunch Mobiles | Verizon and AWS announce 5G Edge computing partnership

This morning at its annual Snapdragon summit in Hawaii, Qualcomm offered a glimpse at two new Snapdragon chips. You know how this works: the chipmaker offers some insight into the components that will power the vast majority of Android flagships over the course of the coming year.

The two headliners for the event are the flagship-level Snapdragon 865 and the lower-end 765. No surprise, Qualcomm is focused on 5G and AI for both systems — the latter of which has become an increasingly important piece of the mobile ecosystem, while the former is expected to start driving a majority of smartphone purchases beginning next year.

Here’ Qualcomm:

The flagship Snapdragon 865 Mobile Platform, which includes the Snapdragon X55 5G Modem-RF System, is the world’s most advanced 5G platform, delivering unmatched connectivity and performance for the next generation of flagship devices. The Snapdragon 765/765G brings integrated 5G connectivity, advanced AI processing, and select Snapdragon Elite Gaming experiences.

Notably, the mid-range 765 features an integrated 5G option, unlike the higher-end 865, which utilizes the separate X55 5G modem. Likely the latter decision is a sign of the relatively slow roll out of 5G handsets this year. They’ll surely become more of a mainstay in 2020, but many manufacturers will likely continue to offer non-5G options, particularly in countries where carriers have been slower to introduce the next-gen network.

Right now, it’s just a glimpse of what’s to come. Expect more information to be rationed out the next few days of the summit. We also may get a look at some of the first handsets this week in Hawaii, but likely the announcements will really begin in earnest come CES and MWC in early-January and late-February, respectively.

Also new is Sonic Max, a new fingerprint-scanning technology. The hook here is a much larger surface area for the in-screen scanner — 17x larger, according to Qualcomm’s numbers.

Source: Tech Crunch Mobiles | Qualcomm unveils Snapdragon 865 and 765 platforms

The 5G question has long been carts and horses. The next-generation wireless network has always been an inevitability, of course, but the rollout has always felt a bit piecemeal. T-Mobile, to its credit, is looking to flip the switch all at once (kind of), launching a “nationwide” deployment of 5G to a coverage area it says will reach 200 million of the U.S.’s 327 million residents.

The 600MHz low-band network goes live today, fulfilling the promise of 5G in 2019 with nearly a month to spare. That coincides with the pre-order of two 5G-enabled handsets, from OnePlus and Samsung. The OnePlus 7T Pro 5G McLaren Edition, at least, is a T-Mobile exclusive here in the States.

It’s a premium as far as OnePlus goes, but still arrives at the (relatively) low price of $900. Compare that to the $1,300 Galaxy Note 10 Plus 5G. Both are officially going on sale on Friday, and should be able to connect to the new network at launch.

T-Mobile’s clearly being more deliberate in its roll out here, fighting the urge to plant its flag. Instead, the carrier’s network will be available in wider swaths of land versus the competition’s neighborhood to neighborhood approach. And while the network isn’t expected to be as fast as other solutions, it should reach indoors better — a pretty key differentiator.

As CNET notes, it’s still fairly piecemeal in certain respects — the existing millimeter 5G wave network won’t work with the new devices. Nor will older devices work with the new network. Much of this move appears to be in anticipation of T-Mobile’s merger with Sprint.

The ability to compete with AT&T and Verizon on the 5G front has always been the key selling point of such a merger. Though reducing the field from four players down to three to increase competition has always seemed a dubious claim, at best.

Source: Tech Crunch Mobiles | T-Mobile opens pre-orders on two 5G phones as low-band network goes live

India has long been a wonderland for cellphone users. At a time when most telecom operators across the globe charge anywhere between $5 to $10 for a gigabyte of mobile data, telcos in India deliver that for just a few cents.

Spare another $2 to the same telecom operator and you get a gigabyte of mobile data everyday for a month and all your nationwide calls become free.

How is that possible, you ask? In 2016, India’s richest man launched Reliance Jio, a telecom network that undercut the local competition by offering unlimited voice calls and the bulk of 4G mobile data at industry-low prices. Vodafone and Airtel — two of the top three carriers in India — dramatically moved to revise their tariffs to aggressively compete with Jio, but in doing so they began to bleed a lot of money.

So now they are making some changes that suddenly make cellphone plans in the country less attractive — but fret not, these plans are still miles ahead of comparable offerings in most other markets.

Vodafone Idea, Bharti Airtel and Reliance Jio — three telecom operators that command over 90% of India’s mobile subscriber base of more than 1.1 billion users — have hiked their tariffs by up to 42% for their prepaid customers. (In India, unlike many other markets, the vast majority of people prefer to pay as they go instead of signing up for a monthly subscription.)

The revised plans from Vodafone start from 26 cents for daily usage and go up to $33.4 for a year-long commitment — that is about 42% costlier compared to the previous offerings. The operator’s new tariffs will go into effect starting Tuesday.

Bharti Airtel’s new tariffs are priced similarly, though the operator says it will offer “generous data and calling benefits” to make up for the hike.

The changes are a direct result to make up for the massive losses Airtel and Vodafone reported last month. In the quarter that ended in September, Airtel lost more than $3.2 billion, while Vodafone posted a loss of $7.1 billion.

While these losses reflect the competition heat that both the networks have been facing from Reliance Jio, which now leads the market with over 350 million subscribers, they largely address a one-time potential outstanding payment these companies owe to the government related to a court dispute surrounding 14-year-old adjusted gross revenue.

Last month, chief executives of both the telecom networks requested the Indian government give them more time to pay the fine. Vodafone’s chief executive added that if the government did not budge, the British firm’s India business might just collapse.

The Indian government budged and offered a small bailout after it postponed certain payments.

Over the weekend, Reliance Jio said it would be introducing new plans, too, that will be “priced up to 40% higher” in a move to “strengthen the telecom sector” and strangely “keep consumers at the center of everything.” Its revised plans would go into effect this Friday.

Its announcement follows a two-month-old decision to hike the prices after other telecom operators floated the idea that they would continue to levy what they call an “interconnect fee.”

When a call from one network is placed to a phone on another network, the former carrier has to pay an “interconnect fee” to the latter. Prior to 2017, the interconnect fee in the country was set at about 14 paise (roughly 1.8 cents) for each minute of the call. In 2017, the Indian telecom regulator cut the interconnect charge to 6 paise per minute, adding that in January 2020, the interconnect fee would no longer be valid. In recent months, Airtel and Vodafone, among other networks (but obviously not Reliance Jio), have been exploring ways to extend this deadline.

At any rate, some industry executives say these tariff hikes were inevitable. Rajan Mathews, who heads the trade group Cellular Operators Association of India, said in a recent interview that the old prices were simply unsustainable for these businesses and carriers needed to address the price war more maturely.

Source: Tech Crunch Mobiles | Cellphone plans get up to 40% costlier in India

Meet Pixpay, a French startup that wants to replace cash when you’re handing out pocket money to your kids. Anybody who is older than 10 years old can create a Pixpay account, get a debit card and manage pocket money.

Challenger banks are nothing new, but they’re still mostly targeted towards adults. If you want to create an N26 or Revolut account, you need to be at least 18 years old. You can create a Lydia account if you’re at least 14 years old with parental consent.

Pixpay, like Kard, wants to fill that gap and offer modern payment methods to teens so that you can ditch cash altogether. Parents and kids both download the Pixpay app to interact with the service.

A few days after creating an account, your child receives a Mastercard. It offers the same features that you’d expect from a challenger bank — you can customize the PIN code, lock it and unlock it, receive a notification with each transaction and restrict some features, such as limits, ATM withdrawals, online payments and payments abroad. Pixpay also lets you generate virtual cards for online payments.

In addition to some spending analytics, users can create projects and set money aside to buy an expensive thing after months of savings. Parents can also define an interest rate on a vault account to teach children how to save money. In the future, Pixpay wants to let teens collect money after a babysitting job for instance.

As for parents, they can send money instantly from the Pixpay app. You can top up your Pixpay account with your favorite debit card and send money on a regular basis (€4 per week for instance) or for one-off payment (here’s €15 for your movie ticket and fast food).

Parents can see an overview of multiple accounts in case you have multiple children using Pixpay. Eventually, the startup wants to let multiple parents manage the account of their child, which could be useful for separated couples.

Pixpay costs €2.99 per month per card. Payments and ATM withdrawals in the Eurozone are free. Transactions in foreign currencies cost 2% in foreign exchange and ATM withdrawals outside of the Eurozone cost €2.

The startup has raised $3.4 million (€3.1 million) from Global Founders Capital. The company partners with Treezor, a banking-as-a-service platform that lets you generate cards and e-wallet accounts using an API.

Source: Tech Crunch Mobiles | Pixpay is a challenger bank for teens focused on pocket money

The Samsung Galaxy Fold is a very unique smartphone, in more ways than one. The most obvious differentiator is that it folds out to expose a large, continuous 7.3″ display, hiding the seam thanks to a flexible OLED screen. It’s also at the very top end of the smartphone market price-wise, which could explain why it only debuted in a few limited markets at launch. Samsung says that customer interest has helped expand that initial pool of availability, however, which is why it’s launching pre-orders in Canada today.

There’s going to be some sticker shock for Canadians, however: The Fold starts at $2,599.99 CAD in its newest market. That’s the price you’d pay for a well-specced computer, but it’s actually right in line with the price of the phone in the U.S. when you account for currency conversion. Pre-orders are also going to be exclusively in-store, at Samsung’s Eaton Center, Sherway Gardens and Yorkdale locations, all of which are in Toronto. Retail sales, also exclusive to Samsung’s own retail operations, are starting December 6 but pre-order customers will be able to ensure a day one pickup.

Samsung’s Galaxy Fold has had a bit of an uneven launch, with a first attempt cancelled in light of multiple reviewers experiencing issues with their devices. Samsung re-designed elements of the phone as a result, including adding caps to prevent dust entering the crucial hinge component that powers the folding actions, and embedding a necessary pre-installed protective screen covering under the phone’s bezels. Still, our own Brian Heater experienced a display hardware issue within a day with his redesigned review device.

Samsung is offering free “Fold Premiere Service” which includes discounted screen replacements and standard free repairs when an issue is not due to any misuse on a user’s part. Overall, the takeaway should be that this is a first-generation device, but also a totally unique piece of technology in today’s marketplace for those willing to risk it.

Source: Tech Crunch Mobiles | The Samsung Galaxy Fold is headed to Canada, with in-store pre-orders starting today

Fintech startup Revolut is adding a key feature for users who want to replace their traditional bank account altogether. You can now pay with GBP direct debits. Revolut already added EUR direct debits last year.

While most people use cards to pay for goods and services in the U.K., some businesses require you to pay with direct debit. It can be a utility bill, a gym membership or a phone contract for instance.

Compared to card transactions, direct debits pull money directly from your account and transfer it to the recipient’s account. It doesn’t go through Mastercard or Visa. Some businesses love direct debits because it’s usually cheaper than card processing fees. Direct debits also don’t have an expiry date, unlike cards.

Customers from the European Economic Area can now share their GBP account details for direct debits in the U.K. Direct debits are protected against some fraud and payment errors by the U.K. Direct Debit Guarantee.

Revolut has partnered with Modulr for this feature as it uses Modulr’s API. Business customers will also be able to take advantage of direct debits. You can now pay suppliers with your account details, which could be convenient for large sums of money for instance.

Source: Tech Crunch Mobiles | Revolut supports direct debits in the UK

A new app called Fabric aims to make it simpler for parents to plan for their family’s long-term financial well-being. The goal is to offer parents a one-stop-shop that includes the ability to ability for term life insurance from their phone, create a free will in about five minutes, and collaborate with a spouse or partner to organize key financial accounts or other important documents. In addition, parents are able to coordinate with beneficiaries, children’s guardians, attorneys, financial advisors, and others right from the app.

Fabric was originally founded in 2015 by Adam Erlebacher, previously the COO at online bank Simple, and Steven Surgnier, previously the Director of Data at Simple. The company last year raised a $10 million Series A led by Bessemer Venture Partners, after having sold life insurance coverage to thousands of families.

Since launch, Fabric has expanded beyond life insurance to offer other services, like easy will creation and the addition of tools that help families organize their financial and legal information in one place. The idea, the company explained at the time, was to offer today’s busy parents a better alternative to meetings with agents to discuss complicated life insurance products. Instead, the company offers a simple, 10-minute life insurance application and the option to connect with a licensed team if they need additional help, as well as a similarly simplified will creation workflow.

As with the founders’ earlier company, Simple, which offered a better front-end to banking while actual bank accounts were held elsewhere, Fabric’s life insurance policies are issued by “A” rated insurer, Vantis Life, not Fabric itself.

However, until now, Fabric’s suite of services were only available on the web. They’re now offered in an app for added convenience. The app is initially available on iOS with an Android version in the works.

“Money can be especially stressful when you’re trying to build a family and a career,” said Fabric co-founder and CEO Adam Erlebacher. “In one survey by Everyday Health, 52% of respondents said financial issues regularly stress them out, and people between the ages of 38 to 53 were the most stressed out financially. Parents want to have more control over their families’ long-term financial well-being and today’s dusty old products and tools are failing them,” he added.

Using the Fabric app, parents can take advantage of any of its offerings, including the option to apply for life insurance from the phone and get immediate approval. The app also makes it possible to share the policy information with beneficiaries, so it doesn’t get lost.

Another feature lets you create your will for free, and share that information with key people as well, including the witnesses you need to coordinate with in order to finalize the will, for example. And a spouse can choose to mirror your will, which speeds up the process of creating a second one with the same set of choices.

Fabric also helps to address an issue that often only comes up after it’s too late or in other emergency situations — organizing both parents’ finances in a single place. Many working adults today have not just a bank account, but also have investment accounts, 401Ks, IRAs, and credit cards, or a combination of those. But their partner may not know where to find this information or where the accounts are held.

The app, which we put through its paces (but didn’t purchase life insurance through), is very easy to use. It starts off with a short quiz to get a handle on your financial picture. It then delivers you to a personalized homescreen with a checklist of suggestions of what to do next. Naturally, this includes the life insurance application, as this is where Fabric’s revenue lies. And if you’re lacking a will and have other fiances to organize, these are featured, too.

The online forms are easy to fill out, despite the smartphone’s reduced screen space compared with a web browser, and Fabric has taken the time to get the small touches right — like when you enter a phone number, the numeric keypad appears, for example, or the integration of address lookup so you can just tap on the match and have the rest autofill. It also saves your work in progress, so you can finish later in case you get interrupted — as parents often do. And it explains terms, like “executor,” so you know what sort of rights you’re assigning.

Given its focus, Fabric protects user information with bank-grade security, including 256-bit encryption, two-factor authentication, automatic lockouts, biometrics, and other adaptive security features.

Fabric isn’t alone in helping parents and others financially plan wills and more from their iPhone. Other apps exist in this space, including will planning apps from Tomorrow, LegalZoom, Qwill, and others. Plus many insurers offer a mobile experience. Fabric is unique because it puts wills, insurance, and other tools into a single destination, without complicating the user interface.

Fabric’s app is a free download on the App Store. 

Source: Tech Crunch Mobiles | Fabric’s new app helps parents with the hard stuff, including wills, life insurance & shared finances

You’ve probably heard murmurs about Google’s forthcoming Ambient Mode for Android . The company first announced this feature, which essentially turns an Android device into a smart display while it’s charging, in September. Now, in a Twitter post, Google confirmed that it will launch soon, starting with a number of select devices that run Android 8.0 or later.

At the time, Google said Ambient Mode was coming to the Lenovo Smart Tab M8 HD and Smart Tab tablets, as well as the Nokia 7.2 and 6.2 phones. According to the Verge, it’ll also come to Sony, Nokia, Transsion and Xiaomi phones, though Google’s own Pixels aren’t on the company’s list yet.

“The ultimate goal for proactive Assistant is to help you get things done faster, anticipate your needs and accomplish your tasks as quickly and as easily as possible,” said Google Assistant product manager Arvind Chandrababu in the announcement. “It’s fundamentally about moving from an app-based way of doing things to an intent-based way of doing things. Right now, users can do most things with their smartphones, but it requires quite a bit of mental bandwidth to figure out, hey, I need to accomplish this task, so let me backtrack and figure out all the steps that I need to do in order to get there.”

Those are pretty lofty goals. In practice, what this means, for now, is that you will be able to set an alarm with just a few taps from the ambient screen, see your upcoming appointments, turn off your connected lights and see a slideshow of your images in the background. I don’t think that any of those tasks really consumed a lot of mental bandwidth in the first place, but Google says it has more proactive experiences planned for the future.

Source: Tech Crunch Mobiles | Android’s Ambient Mode will soon come to ‘select devices’