<span>Monthly Archives</span><h1>July 2019</h1>
    Startups

    ‘The Operators’: Slack PM Lorilyn McCue and Google Senior PM Jamal Eason on becoming a product manager and PM best practices

    July 1, 2019

    Welcome to this transcribed edition of The Operators. TechCrunch is beginning to publish podcasts from industry experts, with transcriptions available for Extra Crunch members so you can read the conversation wherever you are.

    The Operators highlights the experts building the products and companies that drive the tech industry. Speaking from experience at companies like Google, Brex, Slack, Docsend, Facebook, Edmodo, WeWork, Mint, etc., these experts share insider tips on how to break into fields like product management and enterprise sales. They also share best practices for entrepreneurs to hire and manage experts in fields outside their own.

    This week’s edition features Lorilyn McCue, product manager at Slack, the fastest growing enterprise software company ever that recently skipped its IPO to do a direct listing (like Spotify), and Jamal Eason, a senior product manager at Google, a company recognized as a training ground for the best product managers. Lorilyn and Jamal share their experiences and explain what product management is and isn’t, how to get good at it, and how entrepreneurs should think about product management as a discipline.

    Lorilyn and Jamal are also both West Point graduates and military veterans who have deployed overseas. They are experienced operators in not just Silicon Valley but also from their days serving in uniform.

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    Neil Devani and Tim Hsia created The Operators after seeing and hearing too many heady, philosophical podcasts about the future of the world and the tech industry, and not enough attention on the practical day-to-day work that makes it all happen.

    Tim is the CEO & Founder of Media Mobilize, a media company and ad network, and a Venture Partner at Digital Garage. Tim is an early-stage investor in Workflow (acquired by Apple), Lime, FabFitFun, Oh My Green, Morning Brew, Girls Night In, The Hustle, Bright Cellars, and others. Neil is an early-stage investor based in San Francisco with a focus on companies solving serious problems, including Andela, Clearbit, Recursion Pharmaceuticals, Vicarious Surgical, and Kudi.

    If you’re interested in becoming a product manager, furthering your career in that field, or starting a company and don’t know when to hire your first PM, you can’t miss this episode.

    The show:

    The Operators, hosted by Neil Devani and Tim Hsia, highlights the experts building the products and companies that drive the tech industry. Speaking from experience at companies like Google, Brex, Slack, Docsend, Facebook, Edmodo, WeWork, Mint, etc., these experts share insider tips on how to break into fields like product management and enterprise sales. They also share best practices for entrepreneurs to hire and manage experts in fields outside their own.

    In this episode:

    In Episode 2, we’re talking about product management. Neil interviews Lorilyn McCue, PM at Slack, and Jamal Eason, a senior PM at Google.

    Neil Devani: Hi and welcome to the second episode of The Operators where we learn about people building the companies of tomorrow. We publish every other Monday and you can find this online at operators.co.

    I’m your host Neil Devani and we’re coming to you today from Digital Garage here in sunny San Francisco. Today’s episode is sponsored by Four Sigmatic. Four Sigmatic’s Lion’s Mane Mushroom Coffee has all the coffee’s focusing bark with none of the jittery bite. Lion’s Mane promotes productivity, focus, and creativity all while being a healthy alternative to that daily cup of coffee. Go to foursigmatic.com/operators-special to try out Four Sigmatic.

    Joining me today we have Jamal Eason, a senior product manager at Google . Google is one of the top companies in the world when it comes to product management.

    Also joining us is Lorilyn McCue, a product manager at Slack . Slack is one of the fastest growing enterprise software companies ever and just recently filed for its IPO. Lorilyn and Jamal, thank you for joining us. It’s a pleasure to have you both.

    Just to start, it would be great if you could give us a little bit of your background, where you’re from, where you went to school, and how you got into becoming a PM.

    Lorilyn McCue: Sure. I’m from Orlando, Florida originally. This story will sound very similar in a little bit because Jamal and I have similar backgrounds.

    I went to West Point, the United States Military Academy for undergrad. I studied computer science there. I served for 10 years in the Army. I flew Apache helicopters for six years and I taught back at West Point for three years.

    After that I really had no idea what to do. Jamal was actually helpful in that process. In that I said, “I was thinking about going to school using the GI Bill.” I was considering business school, and he helped me narrow it down to some schools that made sense.

    I ended up going to Stanford’s Graduate School of Business on the West Coast. I guess a fun fact about that decision is I was thinking East Coast versus West Coast schools. And when he mentioned Stanford I said no, because there’s a lot of traffic California. And he said, “No, don’t worry, you can bike around campus.”

    This was a very convincing explanation for me. That is why I am here today, is because Jamal knows me well enough to say, “No Lorilyn, you can bike.” (To Jamal) I did bike around campus by the way. It was great. Thank you.

    And then I did an internship at Google in product management. The summer between my first and second year I really loved product management. I wanted to be at a little bit smaller of a company so I ended up going to Slack.

    I’ve been there for about two and a half years now. I started off as a product manager on the new user experience team and recently changed to platform.

    Devani: Awesome, great!

    Jamal Eason: Myself, I grew up in Los Angeles, California.

    Devani: The land of traffic.

    Eason: Yea, the land of traffic.

    McCue: You probably didn’t bike there though.

    Eason: No biking. Similar story, I also went to West Point for undergrad and studied computer science. Lorilyn and I shared multiple classes together there at West Point.

    But instead I actually went to the Signal Corps, basically the branch of the military that does satellites and data communications.


    Source: Tech Crunch Startups | ‘The Operators’: Slack PM Lorilyn McCue and Google Senior PM Jamal Eason on becoming a product manager and PM best practices

    Tech News

    Analysts think global 5G smartphone shipments will overtake 4G in 2023

    July 1, 2019

    After years of buildup, 5G is finally here — albeit more as a trickle than a deluge. These things take time, of course. Carriers are adding coverage, city by city, promising dozens by year’s end. And as for hardware, early adopters have somewhere between one and three handsets to choose from, carrier-dependent.

    Indeed, 5G is pretty universally regarded as the next key mobile trend, but it’s not going to happen overnight. A new report from Canalys has 2023 as the true pivot point, when 5G handset shipments finally overtake 4G. That’s roughly five years, with 2019 included. Of course, that’s the global number, and these things will almost certainly vary from market to market.

    The firm has 5G phones hitting 800 million shipments in 2023, which will comprise 51.4% of the global market for the year. That will bring the total shipments up to 1.9 billion since the first 5G-capable devices were launched this year. North America will make up 18.8% of the market to Greater China’s 34%.

    That’s big, continued growth for China, which surpassed the U.S. for the title of the largest smartphone market back in 2011. While the Chinese economy has slowed and taken its high-end smartphone market with it, the country is well-positioned to be an important player in the race to 5G.

    “5G smartphones will see rapid adoption in China, thanks to a strong government technology roadmap and operators’ financial capabilities,” Canalys mobile VP Nicole Peng said in a statement. “China is also home to many major 5G equipment suppliers and smartphone vendors, which will be responsible for an aggressive marketing push over the next few years.”

    Source: Tech Crunch Mobiles | Analysts think global 5G smartphone shipments will overtake 4G in 2023

    Tech News

    Higher Ground Labs is betting tech can help sway the 2020 elections for Democrats

    July 1, 2019

    When Shomik Dutta and Betsy Hoover first met in 2007, he was coordinating fundraising and get-out-the-vote efforts for Barack Obama’s first presidential campaign and she was a deputy field director for the campaign.

    Over the next two election cycles the two would become part of an organizing and fundraising team that transformed the business of politics through its use of technology — supposedly laying the groundwork for years of Democratic dominance in organizing, fundraising, polling and grassroots advocacy.

    Then came Donald J. Trump and the 2016 election.

    For both Dutta and Hoover, the 2016 outcome was a wake-up call against complacency. What had worked for the Democratic party in 2008 and 2012 wasn’t going to be effective in future election cycles, so they created the investment firm Higher Ground Labs to provide financing and a launching pad for new companies serving Democratic campaigns and progressive organizations.

    As the political world shifts from analog to digital, we need a lot more tools to capture that spend,” says Dutta. “Democrats are spending on average 70 cents of every dollar raised on television ads. We are addicted to old ways of campaigning. If we want to activate and engage an enduring majority of voters we have to go where they are (and that’s increasingly online) and we have to adapt to be able to have these conversations wherever they are.”

    Social media and the rise of “direct to consumer” politics

    While the Obama campaign effectively used the internet as a mobilization tool in its two campaigns, the lessons of social media and mobile technologies that offer a “direct-to-consumer” politics circumventing traditional norms have, in the ensuing years, been harnessed most effectively by conservative organizations, according to some scholars and activists.

    “The internet is a tool and in that sense it’s neutral, but just like other communication tools from the past, people with more power, with more resources, with more organization, have been able to take advantage of it,” Jen Schradie, an assistant professor at the Observatoire sociologique du changement at Sciences Po in Paris, told Vox in an interview earlier this month.

    Schradie is a scholar whose recent book, “The Revolution That Wasn’t,contends that the internet’s early application as a progressive organizing tool has been overtaken by more conservative elements. “The idea of neutrality seems more true of the internet because the costs of distributing information are dramatically lower than with something like television or radio or other communication tools,” she said. “However, to make full use of the internet, you still need substantial resources and time and motivation. The people who can afford to do this, who can fund the right digital strategy, create a major imbalance in their favor.”

    Schradie contends that a web of privately funded think tanks, media organizations, talk radio and — increasingly — mobile applications have woven a conservative stitch into the fabric of social media. The medium’s own tendency to promote polarizing and fringe viewpoints also served to amplify the views of pundits who were previously believed to be political outliers.

    Essentially, these sites have enabled commentators and personalities to create a patchwork of “grassroots” organizations and media operations dedicated to reaching an audience receptive to their particular political message that’s funded by billionaire donors and apolitical corporate ad dollars.

    Then there’s the technology companies, like Cambridge Analytica, which improperly used access to Facebook data for targeting purposes — also financed by these same billionaires.

    “The last six years have witnessed millions and millions of dollars of private Koch money and Mercer money that have gone to pretty sophisticated data and media efforts to advance the Republican agenda,” says Dutta. “I want to even the scale.”

    Dutta is referring to Charles and David Koch and Robert Mercer, the scions and founder (respectively) of two family dynasties worth billions. The Koch brothers support a web of political advocacy groups, while Mercer and his daughter were large backers of Breitbart News and Cambridge Analytica, two organizations that arguably provided much of the policy underpinnings and online political machinery for the Trump presidential campaign.

    But there’s also the simple fact that Donald Trump’s digital strategy director, Brad Parscale, was able to effectively and inexpensively leverage the social media tools and data troves amassed by the Republican National Committee that were already available to the candidate who won the Republican primary. In fact, in the wake of Romney’s loss, Republicans spent years building up profiles of 200 million Americans for targeted messaging in the 2016 election.

    “Who controls Facebook controls the 2016 election,” Parscale said during a speaking engagement at the Romanian Academy of Sciences, according to a report in Forbes.

    Parscale, now the campaign manager for the president’s 2020 reelection campaign recalled, “These guys from Facebook walked into my office and said: ‘we have a beta … it’s a new onboarding tool … you can onboard audiences straight into Facebook and we will match them to their Facebook accounts,’ ” according to Forbes .

    During the 2016 campaign, Hillary Clinton’s team made 66,000 visual ads, according to Parscale, while the Trump campaign made 5.9 million ads by leveraging social media networks and the language of memes. And in the run-up to the 2020 election, Parscale intends to go back to the same well. The Trump campaign has already spent more than $5 million on Facebook ads in the current election cycle, according to The New York Times outspending every single Democratic candidate in the field and roughly all of the Democrats combined.

    Reaching higher ground

    Dutta and Hoover are working to offset this movement with investments of their own. Back in 2017, the two launched Higher Ground Labs, an early-stage company accelerator and investment firm dedicated to financing technology companies that could support progressive causes.

    The firm has $15 million committed from investors, including Reid Hoffman, the co-founder of LinkedIn and a partner at Greylock; Ron Conway, the founder of SV Angel and an early backer of Google, Facebook and Twitter; Chris Sacca, an early investor in Uber; and Elizabeth Cutler, the founder of SoulCycle. Already, Higher Ground has invested in more than 30 companies focused on services like advocacy outreach, polling and campaign organizing — among others. 

    The latest cohort of companies to receive backing Higher Ground Labs

    “It is vitally important that Democrats learn to do their campaigns online,” says Dutta. “The way you recruit volunteers; the way you poll sentiment; the way you target and mobilize voters has to be done with online tools and has to improve in the progressive movement and that’s the job of Higher Ground Labs to fix.”

    For-profit companies have a critical role to play in election organizing and mobilization, Dutta says. Thanks to government regulation, only private companies are allowed to trade data across organizations and causes (provided they do it at fair market value). That means advocacy groups, unions and others can tap the information these companies collect — for a fee.

    The Democratic Party already has one highly valued private company that it uses for its technology services. Formed from the merger of NGP Software and Voter Activation Network, two companies that got their start in the late 1990s and early 2000s, NGP VAN is the largest software and technology services provider for Democratic campaigns. It’s also a highly valued company, which received roughly $100 million in financing last year from the private equity firm Insight Venture Partners, according to people familiar with the investment. Terms of the deal were not disclosed.

    “Our vision has been to build a platform that would break down the painful data silos that exist in the campaigns and nonprofit space, and to offer truly best-in-class digital, fundraising and organizing features that could serve both the largest and the smallest nonprofits and campaigns, all with one unified CRM,” wrote Stu Trevelyan, the chief executive of NGP VAN + EveryAction, in an August blogpost announcing the investment. “We’re so excited that others, like our new partners at Insight, share that vision, and we can’t wait to continue innovating and growing together in the coming years.”

    Can startups lead the way?

    Even as private equity dollars boost the firepower of organizations like NGP VAN, venture capitalists are financing several companies from the Higher Ground Labs portfolio.

    Civis Analytics, a startup founded by the former chief analytics officer of Barack Obama’s 2012 reelection campaign, raised $22 million from outside investors, and counts Higher Ground Labs among its backers. Qriously, another Higher Ground Labs portfolio company, was acquired by Brandwatch, as was GroundBase, a messaging platform acquired by the nonprofit progressive advocacy organization ACRONYM.

    Other companies in the portfolio are also attracting serious attention from investors. Standouts like Civis Analytics and Hustle, which raised $30 million last May, show that investors are buying into the proposition that these companies can build lasting businesses serving Democratic and progressive political campaigns and corporate businesses that would also like to rally employees or personalize a marketing pitch to customers.

    These are companies like Change Research, an earlier-stage company that just launched from Higher Ground Labs accelerator last year. That company, founded by Mike Greenfield, a serial Silicon Valley entrepreneur who was the first data scientist working on the problem of fraud detection at PayPal, and Pat Reilly, a communications professional who worked with state and local Democratic politicians, is slashing the cost of political polling.

    “I wanted to do something for American democracy to try and improve the state of things,” Greenfield said in an interview last year.

    For Greenfield, that meant increasing access to polling information. He cited the test case of a Kansas special election in a district that Donald Trump had won by 27 points. Using his own proprietary polling data, Greenfield predicted that the Democratic challenger, James Thompson, would pose a significant threat to his Republican opponent, Mike Estes.

    Estes went on to a 7% victory at the ballot, but Thompson’s campaign did not have access to polling data that could have helped inform his messaging and — potentially — sway the election, said Greenfield.

    “Public opinion is used to ween out who can be most successful based on how much money they’re able to raise for a poll,” says Reilly. It’s another way that electoral politics is skewed in favor of the people with disposable income to spend what is a not-insignificant amount of money on campaigns.

    Polls alone can cost between $20,000 to $30,000 — and Change Research has been able to cut that by 80% to 90%, according to the company’s founders.

    “It’s safe to say that most of the world was stunned by the outcome [of the presidential election] because most polls predicted the opposite,” says Greenfield. “Being a good American and as a parent of a 10-year-old and a 12-year-old, providing forward-thinking candidates and causes with the kind of insight they needed to win up and down the ballot could not only be a good business, but really help us save our democracy.”

    Change Research isn’t just polling for politicians. Last year, the company conducted roughly 500 polls for political candidates and advocacy groups.

    “The way that I’ve described Change Research to investors is that we want to simultaneously move the world in a better direction and having a positive impact while building a substantial business,” says Greenfield. “We’re only going to work with candidates and causes that we’re aligned with.”

    Being exclusively focused on progressive causes isn’t the liability that many in the broader business community would think, says Dutta. Many Democratic organizations won’t work with companies that sell services to both sides of the aisle.

    For Higher Ground Labs, a stipulation for receiving their money is a commitment not to work with any Republican candidate. Corporations are okay, but conservative causes and organizations are forbidden.

    “We’re in a moment of existential crisis in America and this Republican party is deeply toxic to the health and future of our country,” says Dutta. “The only path out of this mess is to vote Republicans out of office and to do that we need to make it easier for good candidates to run for office and to engage a broader electorate into voting regularly.”

    Source: Tech Crunch Mobiles | Higher Ground Labs is betting tech can help sway the 2020 elections for Democrats

    World News

    Kabul Bombing Kills at Least 40 as Taliban Talks Resume – The New York Times

    July 1, 2019
    1. Kabul Bombing Kills at Least 40 as Taliban Talks Resume  The New York Times
    2. Powerful blast rocks Kabul, casualties feared  Al Jazeera English
    3. Powerful explosion rocks Afghan capital, near US Embassy, gunshots reported  Fox News
    4. For Afghan women, competing in the Olympics is only part of the struggle  The Washington Post
    5. Kabul blast: Taliban attack kills at least 10 in Afghan capital  Aljazeera.com
    6. View full coverage on Google News

    Source: Google News | Kabul Bombing Kills at Least 40 as Taliban Talks Resume – The New York Times

    Startups

    Tara.ai, which uses machine learning to spec out and manage engineering projects, nabs $10M

    July 1, 2019

    Artificial intelligence has become an increasingly important component of how a lot of technology works; now it’s also being applied to how technologists themselves work. Today, one of the startups building such a tool has raised some capital, Tara.ai, a platform that uses machine learning to help an organization get engineering projects done — from identifying and predicting the work that will need to be tackled, to sourcing talent to execute that, and then monitoring the project of that project — has raised a Series A of $10 million to continue building out its platform.

    The funding for the company cofounded by Iba Masood (she is now CEO) and Syed Ahmed comes from an interesting group of investors that point to Tara’s origins, as well as how it sees its product developing over time.

    The round was led by Aspect Ventures (the female-led firm that puts a notable but not exclusive emphasis on female-founded startups) with participation also from Slack, by way of its Slack Fund. Previous investors Y Combinator and Moment Ventures also participated in the round. (Y Combinator provides an avenue to companies from its cohorts to help them source their Series A rounds, and Tara.ai went through this process.)

    Tara.ai was originally founded as Gradberry out of Y Combinator, with its initial focus on using an AI platform for organizations to evaluate and help source engineering talent: Tara.ai was originally that name of its AI engine.

    (The origin of how Masood and Ahmed identified this problem was through their own direct experience: both were engineering grads from the American University of Sharjah in the U.A.E. that had problems getting hired because no one had ever heard of their university. Even so, they had won an MIT-affiliated startup competition in Morocco and relocated to Boston. The idea with Gradberry was to cut through the big names and focus just on what people could do.)

    Masood and Syed (who eventually got married) eventually realised that using that engine to evaluate the wider challenges of executing engineering projects came as a natural progression once the team started digging into the challenges and identifying what actually needed to be solved.

    A study that Tara conducted across some 5,000 projects found that $66 billion dollars were identified as “lost” due to projects running past the expected completion time, lack of adequate talent and just overall poor planning.

    “We realised that recruiting was actually the final decision you make, not the first, and we wanted to be involved earlier in the decision-making process,” Masood said in an interview. “We saw a much bigger opportunity looking not at the people, but the whole project.”

    In action, that means that Tara.ai is used not just to scope out the nature of the problem that needed to be solved, or the goal that an organization wanted to achieve; it is also used to suggest which frameworks will need to be used to execute on that goal, and then suggest a timeline to follow.

    Then, it starts to evaluate a company’s own staff expertise, along with that from other recruiting platforms, to figure out which people to source from within the company. Eventually, that will also be complemented with sourcing information from outside the organization — either contractors or new hires.

    Masood noted that a large proportion of users in the tech world today use Jira and platforms like it to manage projects. While there are some tools in Jira to help plan out projects better, Tara is proposing its platform as a kind of virtual project manager, or an assistant to an existing project manager, to conceive of the whole project, not just help with the admin of getting it done.

    Notably, right now she says that some 75% of Tara.ai’s users — customers include Cisco, Orange Silicon Valley and Mower Digital — are “not technical,” meaning they themselves do not ship or use code. “This helps them understand what could be considered and the dependencies that can be expected out of a project,” she notes.

    Lauren Kolodny, the partner at Aspect who led the investment, said that one of the things that stood out for her, in fact, with Tara.ai, was precisely how it could be applied exactly in those kinds of scenarios.

    Today, tech is such a fundamental part of how a lot of businesses operate, but that doesn’t mean that every business is natively a technology one (think here of food and beverage companies as an example, or government agencies). In those cases, these companies would have traditionally had to turn to outside consultants to identify opportunities, and then build and potentially long-term operate whatever the solutions become. Now there is an opportunity to rethink how technology is used in these kinds of organizations.

    “Projects have been hacked together from multiple systems, not really built in combination,” Kolodny said of how much development happens at these traditional businesses. “We are really excited about the machine learning scoping and mapping of internal and external talent, which is looking to be particularly important as traditional enterprises are required to get level with newer businesses, and the amount of talent they need to execute on these projects becomes challenging.”

    Tara.ai’s next steps will involve essentially taking the building blocks of what you can think of as a very power talent and engineering project search engine, and making it more powerful. That will include integrating databases of external consultants and figuring out how best to have these in tandem with internal teams while keeping them working well together. And soon to come also will be bug prediction: how to identify these before they arise in a project.

    The Slack investment is also a notable nod to what direction Tara.ai will take. Masood said that Slack was one of three “big tech” companies interested in investing in this round, and she and Syed chose Slack because from what they could see of its existing and target customers, many were already using it and some have already started requesting closer collaboration so that events in one could come up as updates in the other.

    “Our largest customers are heavy Slack users and they are already having conversations in Slack related to projects in Tara.ai,” she said. “W are tackling the scoping element and now seeing how to link up even command line interfaces between the two.”

    She noted that this does not rule out closer integrations with communications and other platforms that people use on a daily basis to get their work done: the idea is to become a tool to work better overall.


    Source: Tech Crunch Startups | Tara.ai, which uses machine learning to spec out and manage engineering projects, nabs M

    World News

    Anthony Davis & LeBron James or Kevin Durant & Kyrie Irving: Better duo in 2020-21? | The Jump – ESPN

    July 1, 2019
    1. Anthony Davis & LeBron James or Kevin Durant & Kyrie Irving: Better duo in 2020-21? | The Jump  ESPN
    2. Opinion: Kevin Durant makes risky move with Nets, but has chance to lead young team to top  USA TODAY
    3. Fame? Fortune? Sunshine? Rings? No, Kevin Durant chose to play with his friends.  The Washington Post
    4. Sources – Nets to sign Durant, Kyrie and DeAndre  ESPN
    5. Barker: Nets now are the top ticket in town  Newsday
    6. View full coverage on Google News

    Source: Google News | Anthony Davis & LeBron James or Kevin Durant & Kyrie Irving: Better duo in 2020-21? | The Jump – ESPN