<span>Monthly Archives</span><h1>March 2019</h1>
    Startups

    How to develop a brand identity system (like Intercom)

    March 21, 2019

    [Editor’s note: This is the first of a series of articles that we’re writing about branding for startups. It’s part of our latest initiative to find the best brand designers and agencies in the world who work with early-stage companies — nominate a talented brand designer you’ve worked with.]  

    When designer Ryan Hubbard joined Intercom, a SaaS unicorn that makes customer engagement tools, he knew that he would be working at the forefront of brand design. The company’s leadership empowered its Intercom Brand Studio to help Intercom stand out in an increasingly crowded field.

    “I always look to figure out what is possible or push expectations,” Hubbard says. “There’s a more traditional view on brand design — the idea that people are there to create order and make rules. And that’s valid, but it’s not how I look at it.”

    Now a senior designer at Medium, Hubbard has a lot more to say on how startups should approach branding to make a memorable impression.  

    The essential principle of branding

    “The one thing you should probably have buttoned up prior to investing in brand is some kind of clear point of view about who you are as a company and what makes you different,” says Hubbard.

    While the elements of a brand are primarily visual, brand identity is based on foundational values and attitudes that define a company.

    That’s why it’s essential to start with your company’s unique story. Those who approach branding as an exercise in defining and expressing their core ideas will find it much easier to create a striking and memorable brand.

    Intercom has a compelling origin story about friends in Dublin longing for online customer service to mimic the welcoming atmosphere of the coffee shop where they liked to work. Accordingly, Intercom’s brand focuses on values like approachability, personality, warmth and helpfulness.

    Those values translate into the brand’s visual language: a smile-like logo, joyful colors, quirky illustration.

    “You could start with, ‘What is the story you’re telling?’ ” says Hubbard. “The stronger and better you can be with your story, that’s a really strong foundation for a good brand.”

    How to define your look and feel

    The basic elements of visual branding include logo, language, colors, imagery and typography. A strong brand is one that can be distilled down to the most basic elements and still be recognizable. Even a single word written a particular way can convey volumes.

    “There’s a lot you can communicate with just typography,” says Hubbard. “The best identity systems I’ve seen — not just in tech — are all brands that are really strong with typography.”

    Free-flowing creativity is key in experimenting with these elements. You’ll be holding on tight to your brand identity as you refine your story and identify your values. But it’s important to be open to all kinds of creative expression when you start designing.

    “Don’t be too precious with exactly how you want everything to look,” advises Hubbard. “You can’t have a predetermined direction in your mind when you’re going into it.”

    Get ideas and images out onto the page quickly. Then identify which draft elements light a spark and develop them. It will soon become obvious which connect most strongly.

    How to deploy your branding

    Once you have a brand identity system in hand, the next step is deploying it consistently. Your brand must be consistent across touch points, both inside and outside the organization.

    But don’t mistake consistency for rigidity. If your brand is built on ideas and not just on a simple collection of visual elements, you can be consistent and creative. Allow your brand to have a life of its own, anchored by its core values and principles.

    “It’s really easy to create a brand system that gives you no flexibility for expression, so you wind up putting the same thing over there over and over again,” says Hubbard. “If you don’t give yourself any room to do new exciting things with your brand, you’ll get stagnant and forgotten.”

    That’s a death knell for any company, but a strong brand identity system will keep your brand at the forefront of customers’ minds.

    Help us find the best startup brand designers and agencies in the world — nominate a talented brand designer you’ve worked with.


    Source: Tech Crunch Startups | How to develop a brand identity system (like Intercom)

    Tech News

    MoviePass parent’s CEO says its rebooted subscription service is already (sort of) profitable

    March 21, 2019

    Two days after MoviePass announced the return of the company’s unlimited ticket plan, Ted Farnsworth, CEO of its parent company Helios and Matheson Analytics, sat down with TechCrunch to offer insight into the state of the beleaguered service.

    According to the executive, MoviePass Uncapped is already seeing positive results. While he didn’t share concrete numbers, he says that sign-ups have increased “well over 800 percent in the last few days. And that’s conservative.”

    Asked what it would take to make the company’s subscription business profitable, Farnsworth says, “Well, it’s profitable right now.” As for when it turned the corner, he added, “I will tell you this, because it’s out there: MoviePass has actually paid Helios back money over the past several months, towards the loans that they have. So, that gives you an idea of when we really started focusing on getting rid of the 20 percent of the abusers.”

    Important caveat: A Helios & Matheson spokesperson later clarified that Farnsworth meant MoviePass’ subscription business is profitable on a revenue-per-subscriber basis. In other words, it’s not losing money on subscriptions, but the business unit isn’t necessarily profitable when you take overhead and debt into account.

    The plan marks a return to the initial unlimited model that helped turn MoviePass into a household name in the past year. But that success arrived with a massive price, as the service began hemorrhaging money. MoviePass withdrew the unlimited plan and began reworking its plans on what seemed to be a weekly basis.

    In July, at the height of what was supposed to be the Summer of MoviePass, the service experienced an outage as it struggled to pay bills. Helios secured a $5 million loan from creditors Hudson Bay Capital Management in order to turn the lights back on.

    Ted Farnsworth

    WEST HOLLYWOOD, CA – FEBRUARY 24: Ted Farnsworth attends the 27th annual Elton John AIDS Foundation Academy Awards Viewing Party sponsored by IMDb and Neuro Drinks celebrating EJAF and the 91st Academy Awards on February 24, 2019 in West Hollywood, California. (Photo by Jamie McCarthy/Getty Images for EJAF)

    “I think the big SNAFU there was the credit card company,” the executive explains. “When one company sold to the other, we had been doing business with them for four years. They decided it was too much credit for them and literally call the credit line on a Friday night and I do a personal guarantee on a Saturday.”

    However things might have gone down on the back end, the optics of such a situation were clearly less than ideal. MoviePass’ struggles were very public from the beginning, as part of a publicly traded company. A literal shut down for the service appeared to be just the latest sign that the too good to be true service was exactly that.

    And while Farnsworth admits that the company would have benefited from a bit more privacy, he claims that he never had any doubts about MoviePass’ future, even as he negotiated with creditors for a fresh cash injection.

    “There were no moments in my mind where I thought it would go down. In my mind, I thought it was too big to fail,” he says. “You created a household name in less than a year. I think any time you have something like that, where you’re going to run into issues from sheer growth. Our investors did well investing along the way. The investors believed in us and they still do. We knew we had to slow it down to get in front of the fraud side because there were so many moving parts. It was moving so fast.”

    It’s that “fraud” that was at the center of MoviePass’ woes, says Farnsworth. MoviePass’ initial downfall, he believes, was the product of too many users “gaming the system.” He believes the total number of users that fall into that category to have been around 20 percent of the overall subscriber base.

    It was a minority, certainly, but still a sizable figure, given that, by June of last year, that total figure had exceeded three million. By that point, the service also comprised around five percent of U.S. box office receipts. Much of the past year has been spent attempting to plug holes in the subscription service as the MoviePass boat began rapidly taking on water.

    To be clear, “gaming the system” doesn’t just mean watching a lot of movies — Farnsworth says he’s happy to have “hardcore” users, even if they’re buying way more than $9.95 or $14.95 worth of tickets. Instead, his concern is users who are doing things like sharing their subscription or just using a MoviePass ticket to use the theater’s restroom — something surprisingly common in places like Times Square, where public bathrooms are hard to come by.

    One of the primary fixes, Farnsworth says, is utilizing mobile tracking to ensure that subscribers are, in fact, using the service as intended, and looking for “red flags” like constantly changing the device using the app. Users are already required to enable location-based tracking in order to enable ticket purchase. This will utilize that to ping the ticket purchaser’s location, in order to make sure that they’re actually attending the movies for which they’ve purchased tickets.

    “For instance, another issue is where people would go to the theater, they’ll pick up the ticket, they’ll hand their ticket to the kid or their child or their friend or whatever it is … and the person that’s paying the subscription goes back home or whatever they do,” he says. The new strategy: “When the movie starts, 30 minutes later [we’re] able to ping them inside the theater, just to make sure they still are at that theater.”

    Looking ahead, Farnsworth says that the days of constantly changing pricing and restrictions are over, and that the company is committed to the unlimited plan. In fact, in his telling, the goal was always to get back to the unlimited plan — it was just that MoviePass had to figure out how to cut down on fraud to make the plan work.

    At the same time, he says MoviePass’ film studio will also be an important part of the business. It has been overshadowed by the headlines about the company’s subscription struggles, but MoviePass Films has titles starring Bruce Willis, Al Pacino and Sylvester Stallone scheduled for this year.

    MoviePass also invested in “Gotti,” and although the film was reviled by critics and only grossed $4.3 million at the box office, Farnsworth doesn’t see it as a failure.

    “We never looked at Gotti as a money-maker” he says. “They only projected that it would do a $1.3 million in the box office here. Because then, when we pushed it with MoviePass, we took that up to five million. So, I mean, when you can take a movie — I gotta be careful here, but when you take a movie that might not be that great or perfect, and you can move that needle, [that] was always our theory of subscription.”

    Check back later for our full interview with Farnsworth. Also, this post has been updated to reflect that MoviePass recently saw 800 percent growth in sign-ups (not subscribers), and to clarify Farnsworth’s remarks about profitability.

    Source: Tech Crunch Mobiles | MoviePass parent’s CEO says its rebooted subscription service is already (sort of) profitable

    Tech News

    This is what the Huawei P30 will look like

    March 21, 2019

    You can already find many leaked photos of Huawei’s next flagship device — the P30 and P30 Pro. The company is set to announce the new product at an event in Paris next week. So here’s what you should expect.

    Reliable phone leaker Evan Blass tweeted many different photos of the new devices in three different tweets:

    As you can see, both devices feature three cameras on the back of the device. The notch is getting smaller and now looks like a teardrop. Compared to the P20 and P20 Pro, the fingerprint sensor is gone. It looks like Huawei is going to integrate the fingerprint sensor in the display just like Samsung did with the Samsung Galaxy S10.

    Also, mysmartprice shared some ads with some specifications. The P30 Pro will have a 10x hybrid zoom while the P30 will have a 5x hybrid zoom — it’s unclear how it’ll work to combine a hardware zoom with a software zoom. Huawei has been doing some good work on the camera front, so this is going to be a key part of next week’s presentation.

    For the first time, Huawei will put wireless charging in its flagship device — it’s about time. And it looks like the P30 Pro will adopt a curved display for the first time, as well. I’ll be covering the event next week, so stay tuned.

    Source: Tech Crunch Mobiles | This is what the Huawei P30 will look like